Return & Refund Policy – Dress Products
1. Overview
We want you to be fully satisfied with your purchase. If you are not happy with your dress product, you may request a return or refund according to the terms outlined below. Please read this policy carefully before initiating a return.
2. Return Eligibility
You may request a return under the following conditions:
- The return request is made within 7 days from the date of delivery.
- The dress must be unused, unworn, unwashed, and in its original condition.
- All original tags, packaging, and accessories must be intact.
- The product must not show signs of damage, stains, perfume, deodorant marks, or alterations made after delivery.
Returns that do not meet these conditions may be rejected.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Dresses purchased during clearance or final sale
- Customized or altered products
- Items damaged due to misuse, improper handling, or washing by the customer
- Products returned without original tags or packaging
4. Return Request Process
To initiate a return:
- Send a return request through customer support within the eligible return period.
- Provide your order number, product details, and reason for return.
- After approval, return instructions will be shared.
- The product must be packed securely to avoid transit damage.
Unauthorized returns may not be accepted.
5. Return Shipping
- Customers may be responsible for return shipping charges unless the product received is defective, damaged, or incorrect.
- The item must be shipped within the timeframe provided after approval.
- We recommend using a trackable shipping method.
6. Refund Policy
Once the returned product is received and inspected:
- Refunds will be processed within 5–10 business days after approval.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges (if applicable) are non-refundable, except in cases of defective or wrong items.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect dress:
- Report the issue within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- After verification, a replacement or full refund will be arranged.
8. Exchange Policy
- Exchanges are allowed only for size issues or defective products, subject to stock availability.
- If the requested size is unavailable, a refund may be issued instead.
9. Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once shipped, cancellation requests will be treated as returns.
10. Refund Delays
If you have not received your refund after the stated processing time:
- Check your bank or payment provider first.
- Processing times may vary depending on your payment method.
11. Customer Support
For any return or refund assistance, contact customer support at:
a2z85060@gmail.com
12. Policy Updates
This Return & Refund Policy may be updated at any time without prior notice. Customers are advised to review the policy periodically before making a purchase.